slow

Before you ask for the thousandth time THE INTERNET IS SLOW AFTER 3 PM, EVERYTHING BUFFERS.


Below you will find information from over 2 years, 6 months, 5 days of unsuccessful work on my part to fix slow speed on COX's network.
AND IT STILL ISN'T FIXED!


Down Detector

Ticket (KMM15654426V61253L0KM)


Speed Test

Dec 11 2013 19:34 866-206-9832


Opt 2, 1, XXXXXXXXXX, #, 2, 2
Automated attendant "customer service"
Susanne
Account# 157136007
Dec 11 20137:42 lost call
Opt 2, 1, 6028492422, #, 2, 2
Automated attendant "customer service"
Susanne
She sees slowness every day too
Dec 11 2013 19:46 getting ticket set up
3-5 appointment
She repeated my phone number back to me.
Dec 11 2013 19:49 ended call.
Appointment set for 3-5 Thursday Dec 12

Dec 12 2013 16:25


Nathan H.(46502) tested with my PC
There is "Node Saturation" on my block and some level problems.
Nathan tested to demarc.
They will be moving some people to other CMTS due to "saturation" (over-subscription)
I am supposed to call Nathan (602)694-1549 Saturday morning or afternoon.


Dec 12 2013 19:02:09 SYNC Timing Synchronization failure - Loss of Sync



Dec 12 2013 18:58 There is a COX bucket truck parked in front of the house.
Dec 12 2013 19:38 Truck has left.
Dec 12 2013 21:15 Page load times just went into the toilet. Reddit, tierra.net domaindiscover.com

Dec 13 2013 20:16 Significantly slower, no problems on modem.


Ping times 11 Dec
Traceroute 11 Dec





Dec 14 2013


Request from Tiffany R for "2 more trace-routes for comparison."
I did not use the link you gave me because it did not go to your speed test so I used speedtest.net instead
traceroute to CNN 1809MST
traceroute to Google 1807MST
ping to red.com about 6:15pm MST
google ping 6:16pmMST
Speed test at 6:40pm MST


Dec 14 2013 8:27pm MST youtube.com has stopped streaming altogether, Netflix is in lo-res.

Dec 14 2013 10:05pm MST Tried you tube again got 13 seconds into the video and it stopped there. Cox is either throttling the crap out of youtube or there is a ton of traffic in my neighborhood.

Dec 14 2013 10:05pm Ping times to you tube are now between 26.6 and 164.7ms

Dec 14 2013 10:05pm Error logs on modem have no entries since Dec 12

speedtest at 10:15MST
There is a big difference between the 4th hop and the 6th hop

It is now taking 17 seconds to load the page at http://www.cox.com

Dec 14 2013 10:45pm MST am getting timeouts for HTTP requests to reddit.com

Dec 16 2013 10:45pm MST Netflix is unusable.

Dec 22 2013 from Cox.Help@cox.com

Our network engineers investigated your node for saturation as reported by the field tech and have a plan in place to ensure a better customer experience for folks in
your area. We are still investigating the problem with You Tube, as many ISPs are experiencing the same problem.
Thanks for providing the trace routes and ping information. In order to gather as much info as we can so we can identify and resolve the You Tube quality and buffering
issues, we'd like to ask for your help! There are a few more key pieces of info we are asking folks to provide for us.

1. What OS are you using?
2. Can you provide a few URLs to You Tube videos that don't stream correctly, and the date and time you experience the problems? Please also provide the IP address of
the videos you are connecting to.
3. Can you describe what happens when you watch the video? Is it slow, stop completely, or drop to a lower video quality? What is your desired streaming resolution?

4. We'd also like the Google video host, which you can get by following these steps:

Commands to get the googlevideo host by OS: (remove quotes)
For Windows:
“netstat –a | findstr googlevideo.com” while video is playing in browser


Dec 30 2013




Dear Edward: Dear Edward:
At this point, we would need to schedule a trouble call to get this resolved. We schedule 7 days a week in 2 hour time slots, 8-10, 10-12, 1-3, 3-5, and 5-7. Let me
know what day and time is best and I will see if it's available.

Sincerely,
Stephanie A
Cox Social Media Support Specialist

Original Message Follows: ------------------------

So you closed my ticket to make your mean time to repair number look good. But I still have my problem. You want me to open another ticket. I don't see how this
corrects the problem. All this does is aggravate me. Exactly how many tickets are necessary?



On 2013-12-23 23:34, Cox Help Corp wrote:
>
> Hi, Ed.
>
> We have completed both our investigations into node saturation in your area and the issues with You Tube routing in the southwest,
and any customers who are still experiencing issues at this point will need to place a new service call. If you are continuing to have trouble,
let us know when you will be available and we can
set one up.
> > Thanks,
> > Kip K.
> > Cox Social Media Support Specialist


> > > > Original Message Follows: ------------------------
> > When will the "plan in place to ensure a better customer experience for folks in your area" be implemented?


Dear Edward: At this point, we would need to schedule a trouble call to get this resolved. We schedule 7 days a week in 2 hour time slots, 8-10, 10-12, 1-3, 3-5, and 5-7. Let me know what day and time is best and I will see if it's available. Sincerely,
Stephanie A
Cox Social Media Support Specialist
Original Message Follows: ------------------------ So you closed my ticket to make your mean time to repair number look good. But I still have my problem. You want me to open another ticket. I don't see how this corrects the problem. All this does is aggravate me. Exactly how many tickets are necessary?

7 Jan 2014 12:11


1-877-404-2606
Opt 3
Opt 2
Opt 2
Anna was given the account number and verified the account.
At 12:15 put on hold
At 12:19 Chris picked up the call
Chris has said that all he can do is send a tech.
Chris is looking at NCP report.
I reported that it takes up to 30 seconds for pages to load and there is a lot of I am on the node for saturation CMTS cisco. 70.006% utilization. Chris will notate the account with problems.
Chris sad that the modular channel needs to be moved because of the saturation problems I am experiencing
Chris will build a work order to get a tech out to the house again.
The home appointment is set for Thursday 5-6pm Work order number 122266452

9 Jan 2014 14:07


Joe from COX called (480)233-8826 he asked if an early meet was ok and said he will be here in 15-20 minutes. Joe tested and said NPF
14:28 Joe is checking outside. 14:48 As Joe does not handle anything outside of the first mile he has to get another supervisor involved.
If the supervisor does not call in 24hrs I should call him 480-233-8826
Work order 122266452_436
16:03 Peter from COX called said that he will look deeper into the problem. He will talk to the engineers which will probably require more testing here.
Peter will be here tomorrow to test.

13 Jan 2014 15:20


480-233-8826 got Joe – Will call me back tomorrow with a phone number of someone who is working the ticket.

21 Jan 2014 11:22


480-233-8826 Joe didn't call me back so I called him, he still has no new information, he will call supervisor and call me back.

24 Jan 2014 08:33


480-233-8826 Joe Spoke with super nothing new on account he checked the service order through dispatch, nothing has been done with the order. I asked for supervisors number is 480-277-2757 ask for Peter.

24 Jan 2014 08:42


480-277-2757 Asked for Peter, got Michelle was asked if she could help me I said no I would like a call from Joe (who is in a meeting) gave name, number and issue related to Cox. The company I got is a contractor for Cox (Home Wiring).

24 Jan 2014 It has now been 44 days since the problem was first reported.

27 Jan 2014 It has now been 47 days since the problem was first reported.

27 Jan 2014 15:20

Called (623) 594-1000 Glen. Glen is looking at the account for information on the issue.

27 Jan 2014 15:24 Glen there is no work order to move me to a different CMTS. Asked Glen to call me back when they figure out what to do. So I am waiting for the contractor to call Cox and Cox is waiting for the contractor as Benny Hill music plays in the background. This seems to be the definition of a Chinese fire drill.

Account# 157136007

Jan 30 2014 15:03

Ray 15:04 asked to speak with manager
15:07 Finally transferring me to supervisor.
Every time I talk to these guys they act like its a new issue and they know nothing about it.
15:13 Chris picks up "I will get somebody on this." "I promise I will get someone on this."
15:22 call ends

10 Feb 2014

It has now been 61 days since the problem was first reported. 15:45 Called

12 Feb 2014 15:45

Called (623) 594-1000 Explained that the slowness is still there reflected in Netflix and Amazon Prime. Stated that the connection should be moved to another CTMS. I don't think the agent knew what I was talking about. Insists that a tech being sent out is the only way to do anything. Set up for a visit between 10am and Noon.

13 Feb 2014 10:00-13:00 It has now been 64 days since the problem was first reported.

Ahmed(COX) and Jerome(COX) came and tested my LAN tested connection to CTMS and wired connection to TV, my LAN and TV were OK,
Jerome said that there is a lot of congestion at the CTMS and opened a ticket with engineering. I asked how long engineering would take to do something about splitting the CTMS and he did not know.
Jerome said he did not know what the engineering ticket number would be.

17 Feb 2014 17:07

It has now been 68 daysAmazon TV buffering.

11 Mar 2014 14:38

It has now been 96 days since the problem was first reported in the last week anything streamed has been useless. I need to find someone in their Home/Cooperate office.

11 Mar 2014 14:45

It has now been 96 days since the problem was first reported Calling 866-206-9832 Account# 157136007

11 Mar 2014 14:50

Terrance gave me 888-566-7751

11 Mar 2014 14:51

Calling 888-566-7751

11 Mar 2014 14:51

Had to leave a message with their Corporate customer relations department.

12 Mar 2014 05:45

Good morning Mr. Stafford, I have received your email within the Corporate Customer Relations Department of Cox Communications. I am sorry to hear of the difficulties you have been experiencing. I have brought your concerns to your local General Manager's office for their review, and a liaison will be contacting you to review these concerns. Your patience in the meantime is greatly appreciated, and we thank you for taking the time to write to us with your concerns and for giving us the opportunity to respond. Kind regards, Adrienne Yurkiw Cox Corporate Customer Relations 1400 Lake Hearn Dr. NE Atlanta, GA 30319 404-269-8094 1-888-566-7751 coxcorp.customerrelations@cox.com

12 Mar 2014 16:58

Dear Mr. Stafford: Thank you for your email to our Corporate Office; we always appreciate the opportunity to address our customer’s concerns. We sincerely apologize for the service issues that you detailed in your message. We want you to know that a complaint has been filed for you here in the General Manager’s Office. Our Network Operations and Engineering Leadership has been notified of your contact to our Corporate Office and a thorough review is being completed on your account. Our Field Leadership Team confirmed that the service issues that you are experiencing have been verified by our Field Technicians. We are committed to work with our Field and Network people, as well as Engineering; to get you the answers that you are looking for. We recognize the patience that you have exhibited thus far, and truly understand your frustration with the data service. I will ensure that your account is properly credited for the substandard service that you are receiving. Two of our Field Supervisors; Steve Robben and Mike Shamburg, will be working closely with me towards resolution of this situation in a timely manner. Please expect contact from our technicians or engineers in relation to the situation at hand. We apologize again for the difficulties that you have experienced with our company. We thank you for your added patience as we work to get the estimate on when the system corrections on our end will be made. Please let me know if you have any further questions on this matter. Sincerely, Catherine Nofflett Executive Customer Relations Specialist Office of the General Manager Cox Communications Executive Offices/ Arizona 623-328-4843—desk phone Catherine.nofflett@cox.com

13 Mar 2014 20:54

REALLY!!! Now I cant scroll down a F*%$ING web-page without it buffering!

17 Mar 2014 11:30

Talked to Joseph, he said that Engineering needs to do its thing, the node I am on is over subscribed. This is what I have been saying for 97 days.

97 Days since problem was first reported.

17 Mar 2014 11:40

Calling Catherine Nofflett 623-328-4843 - Had to leave a message. Account# 157136007

19 Mar 2014 10:47

Got a call from Chris at Cox. He admits that the node is saturated with a lot of heavy users. They want to split the node, the node is on a hot list. They have budget but no parts have been ordered. They have scheduled the replacement for 4th quarter. Engineering is trying to pull it into 3rd quarter. He will reach out to Catherine to try to do something about the bill.

22 May 2014 13:58

Called Catherine Nofflett 623-328-4843 got v-mail. Left account number and phone number asking for a return call. V-mail states that she will be back in the office on the 19th. Want status on when the issue in my neighbourhood will be fixed.

25 June 2014 20:47

Well I have finally had enough, I posted the following message on Facebook.com

They wont listen to me here in Phoenix so maybe someone elsewhere will pay attention. Next step is the Arizona Attorneys Office... Is there anyone on this site that can get my speed issues resolved? I cant watch a Netflix, or Amazon movie, I cant stream audio properly and now websites time out. This has been going on since last December and all I get is different excuses from Cox as to why it isn't working. You have been to my house with nearly a dozen techs from two companies, I have had my modem replaced, the demarc has been replaced there has been testing of everything yet you do not expand the switch I am on even though your techs continue to point towards it. Well I have had enough. Here is the website with all the documentation http://www.webstafford.com/cox/ fix it or I go tho the attorney generals office and file a complaint with them.


Google Fiber might be coming to Phoenix !!!!!!!!

It has now been 196 days since problem was first reported.

25 June 2014 21:12

Well my post was deleted soon after posting. Now to get all my ducks in a row.

Form
Procedure
Hand deliver the form!!

Thomas C. Horne, Attorney General
Consumer Information and Complaints
1275 W. Washington
Phoenix, Arizona 85007-2926
Telephone: (602) 542-5763


25 June 2014 22:00

Got a message back on Facebook stating " Hi Cgb, Please send us your home address in a private message along with the best contact number to reach you. Please include your last 4ssn to verify the account. I looked at the information on your site and it states: "The content on the Site is copyrighted and may not be used without written permission." Please let us know if you will allow us permission to use the information on your site to help us investigate this issue for you. Thank you, Mike"

25 July 2014 10:09

: I sent my info now they want to do the basic troubleshooting again. "MikeThanks for sending that over. Can you try signing into http://www.cox.com and trying a few speed tests under Internet Tools both with and without the router?

Me:I dont think you read what was on the website. My test results are there for all to see. http://www.webstafford.com/cox everything you are wanting to test has been tested by me and by your techs and is documented on the website.

Apparently Mike doesent troubleshoot I have Derrick now

Hello Cgb, I was able to pull up the modem information. I see that your modem has been online with no resets for quite some time (Uptime 67 Days, 02:31:41:00), which is not a bad thing. Unless of course, you are running into speed issues. I would recommend resetting the cable modem and router also to see if the speeds improve. If not, the next step would be to bypass the router completely and test the connection speed again. -Derrick

Derrick hasn’t looked at this website either. I did as you asked, there seems to be no difference in how quickly images download or buffering in video. I really don’t understand why you aren’t looking at the previous troubleshooting or what they found. I think that the problem is beyond basic troubleshooting at this point.

07 July 2014 15:23

Another week another promise on Facebook. "Cox Communications Hi Cgb, your issue has been escalated. I'm waiting for a reply back from your local market. I'll let you know once I get it. -Stephanie

It has now been 208 days since problem was first reported.



10 July 2014 14:40

It has now been 211 days since problem was first reported.



I chated with Carlos at Cox today....

Thank you for choosing Cox Communications. A representative will be with you shortly.
You are now chatting with 'Carlos A.'.
Carlos A.: Welcome to Cox Online Technical Support. My name is Carlos and I will gladly help you today.
Carlos A.: Hello, I understand that you are having difficulties with your Internet service. Am I correct?
Ed Stafford: Yes
Carlos A.: I am glad to assist you.
Carlos A.: May I know your issue please?
Ed Stafford: http://webstafford.com/cox/
Carlos A.: Allow me a moment please.
Carlos A.: I understand. In this case I recommend your to contact our Management Department at (888) 566-7751 or send an email message to: coxcorp.customerrelations@cox.com
I called Catherine Nofflett again and again she has v-mail, I don’t think she works there any more.


10 July 2014 14:53

I am going to try (888) 566-7751

10 July 2014 14:53

According to the message on their phone system they are closed. I left my name, phone number and the website address.

22 July 2014 13:47

Calling (888) 566-7751 to find out status of complaint I made last Friday.
Shane @ Cox answered, Catherine Nofflett is supposed to call me back. 623-328-4843

8 August 2014 11:39

(623-594-1000)Got a call from Catherine Nofflett they will be splitting the node on September 19th to try to reduce the congestion on the CTMS. Catherine did not have any technical information on the new network lineup. Got 25% credit on bill.

8 August 2014 It has now been 240 days since the problem was first reported.


5 November 2014 It has now been 329 days days since problem was first reported.




Network disconnects all afternoon and night, also slow.
Cox internet is down due to their own idiocy. They made a routing change to the BGP prefix 72.211.128.0/18 and the new level 3 path is the problem, massive latency and packet loss. Cox engineers made this change and obviously didnt bother testing it. This is why some site have a low ping still and others are basically impossible to reach. It is not a DDoS attack, merely incompetence. I would advice you to google the information above to verify it but... If you know how to read it


5 November 2014 It has now been 329 days days since problem was first reported.




866-206-9832

5 November 2014 21:16

Automated "troubleshooting"
Now on hold for an agent. 21:20
Christina @ 21:36 will give credit for today.
$13.87 credit.

12 November 2014 It has now been 329 days days since problem was first reported.




12 November 2014 19:24

Not able to watch anything on Netflix for more than 5 min without buffering. Cox eCare HSI
Re: Technical Support (KMM18726224V3326L0KM)


Dear ed stafford:


Thank you for your reply. Please, accept my sincerest apologies for any
inconveniences you may have encountered during this time.

I understand that you are having difficulties regarding your internet
service.

Just to confirm: We have scheduled a technical appointment by 11/15/2014
(Saturday) between 1:00pm-3:00pm. Our technician will contact at:
602-849-2422 .

We hope that we have been able to provide you with the information you
requested. If we have not, or if we can be of any additional service to
you, please do not hesitate to contact us again.


Sincerely,

Elsy E.
Cox E-Care Specialist
For online support, please visit http://www.cox.com/support/


Original Message Follows: ------------------------
I doubt he will find anything new. If you read through the website http://www.webstafford.com/cox
you will see that there have been many techs through here before stating
the same thing, that cox needs to provide more bandwidth to the local
area.


COX is dropping the ball.



13 November 2014 21:52

Apparently everyone else is having issues too... From Reddit

14 November 2014 11:31

16 November 2014 15:45

Tech from Cox shows up, explained some past visits, he goes to check outside. Truck 72758

12 November 2014 It has now been 334 days


Miguel Lopez said someone should be out tomorrow to replace an amplifier due to another speed complaint in the neighborhood which may fix the problem.
Sunday Nov 16 2014 16:42 Speed test

Sunday Nov 16 2014 18:35 Speed test

Dont use Ookla or speedtest.net Cox is prioritizing that traffic. Use
http://speedof.me

for a more realistic speed-test.

18 November 2014 17:58

It has now been 342 days since problem was first reported.



Im getting really tired of seeing these ...


Loading @ 19:20, 19:25, 19:27, 19:28, 1928, 19:29, 19:29, 19:30, 19:32, 1932 http://www.speedtest.net/my-result/3920461800 http://www.speedtest.net/my-result/3920465052

23 November 2014 08:00

It has now been 347 days since problem was first reported.



Ryan w/Cox (Sun-Wed)(602-329-5047) Truck# 72761 came to house today tested from modem out to network and talked to his manager. Manager thinks that the cat-5 line from the computer room to the living room is the problem with my slow speed to the internet. Despite the flaw in logic of this I will be replacing the cable run to assure Cox that this is/is not the problem.

23 November 2014 15:42

It has now been 347 days since problem was first reported.



OK $156.68 and 7 hours later, there is a new cat5e cable running to the television in the living room, the one they wanted me to replace. I have connected a cisco router to it and will be able to tell if there are any errors on that line. I hope it was worth my time, money and aggravation.



I have also installed a Cisco 1941 router on COX's modem which then goes to a Cisco 2930 switch, the other end of the Cat6 cable has another Cisco 1941 router. I have cleared counters on the interfaces and have seen no errors so far. So much for the problem being internal, Netflix and Amazon still buffer, now that the network usage is shown on the front of the switch I see very bursty traffic. Switch#SH INT FAStEthernet 0/22
FastEthernet0/22 is up, line protocol is up (connected)
   Hardware is Fast Ethernet, address is 000c.cee0.6196 (bia 000c.cee0.6196)
   Description: LIVINGROOM
 MTU 1500 bytes, BW 100000 Kbit, DLY 1000 usec,
     reliability 255/255, txload 1/255, rxload 1/255
   Encapsulation ARPA, loopback not set
   Keepalive set (10 sec)
    Full-duplex, 100Mb/s
   input flow-control is off, output flow-control is off
   ARP type: ARPA, ARP Timeout 04:00:00
   Last input never, output 00:00:02, output hang never
   Last clearing of "show interface" counters 00:01:53
   Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0
   Queueing strategy: fifo
   Output queue :0/40 (size/max)
   5 minute input rate 0 bits/sec, 0 packets/sec
   5 minute ouxtput rate 0 bits/sec, 0 packets/sec
     580 packets input, 40692 bytes, 0 no buffer
     Received 40 broadcasts, 0 runts, 0 giants, 0 throttles
     0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
     0 watchdog, 2 multicast, 0 pause input
     0 input packets with dribble condition detected
     1611 packets output, 1942144 bytes, 0 underruns
     0 output errors, 0 collisions, 0 interface resets
     0 babbles, 0 late collision, 0 deferred
     0 lost carrier, 0 no carrier, 0 PAUSE output
     0 output buffer failures, 0 output buffers swapped out



20 December 2014 15:55

It has now been 374 days since problem was first reported.



20 December 2014 15:55

Someone at Cox has some GALACTIC SIZED BRASS BALLS, they had the nerve to send me a bill for $60 for "Service Appointment"

20 December 2014 16:03

Waiting for a supervisor.

20 December 2014 16:03

Howard will take the $60 and the $8 off the bill, he insists on me talking to tech support again, why bother.

20 January 2015 15:55

It has now been 391 days since problem was first reported.



20 December 2014 15:55

(757)222-1111 Missed a call from Stephine at 14:35 asking about how my service is, I will call her back.

20 December 2014 16:03

757-842-7374 Sept sent to field. Last email states work has been design and approved and waiting schedule. Nothing until February. I wasn't even aware they were still working on this. Stephine is supposed to call me in February with an update.

6 February 2015 22:00

Slower than normal for Cox tonight 45 seconds to open any given webpage. Cant even load the outage map but it reports slow for the whole area Las Vegas, Milford, Phoenix, Gilbert, Los Angeles, Mesa, Tolleson, Houston, and Tucson.


9 February 2015 20:13

More slow speeds Netflix slow and dropouts. Web slow to respond.

21 February 2015 18:11

Netflix is completely unusable.

11 March 2015 19:35

Websites will not load at all, this is crap!

11 March 2015 19:41

757-842-7374 Called Stephine from the 20 December phone call, explained situation again, left message.

13 March 2015 11:09

Websites now load but take a long time, neither of the cisco switches show any transmission or buffering errors in their logs.

11 March 2015 11:09

Called Technical support, now on hold waiting for a transfer to another department

11 March 2015 It has now been 475 days since the problem was first reported.

11 March 2015 11:15

Alihandro picked up, Im starting from zero explaining the issue. I directed him to the website for information. He wants to reset the modem, I said ok.

11 March 2015 11:20

Alihandro has finished resetting the modem.

11 March 2015 11:45

Alihandro has finished resetting the modem for the third time because I was made to directly connect one PC to the modem. I am not being served an IP address. Now they want to send a supervisor tech to my house Saturday between 5 & 6.

11 March 2015 11:45

The tech now wants to do a speed test, I have explained that its not a speed issue over and over again but they still arent getting the difference between latency and speed. Now he has read the rest of the notes. I explained that I want to get paid for my time at $32 an hour if they want me to troubleshoot any more.
================================================================================
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\e>tracert 8.8.8.8

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 20 ms 9 ms 2 ms 192.168.1.1
2 29 ms 19 ms 41 ms 10.48.64.1
3 18 ms 19 ms 19 ms 172.21.2.208
4 26 ms 41 ms 33 ms 70.169.77.248
5 37 ms 31 ms 39 ms langbprj02-ae2.rd.la.cox.net [68.1.1.19]
6 33 ms 39 ms 59 ms 72.14.215.221
7 39 ms 29 ms 37 ms 209.85.240.225
8 36 ms 39 ms 39 ms google-public-dns-a.google.com [8.8.8.8]

Trace complete.

C:\Users\e>

================================================================================




================================================================================
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\e>tracert 8.8.8.8

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 8 ms 9 ms 7 ms 192.168.1.1
2 11 ms 19 ms 29 ms 10.48.64.1
3 15 ms 19 ms 29 ms 172.21.2.208
4 59 ms 39 ms 49 ms 70.169.77.248
5 41 ms 29 ms 29 ms langbprj02-ae2.rd.la.cox.net [68.1.1.19]
6 23 ms 38 ms 31 ms 72.14.215.221
7 35 ms 23 ms 36 ms 209.85.240.225
8 31 ms 39 ms 29 ms google-public-dns-a.google.com [8.8.8.8]

Trace complete.

C:\Users\e>
================================================================================


================================================================================

14 March 2015 18:39




C:\Users\e>tracert 8.8.8.8

Tracing route to google-public-dns-a.google.com [8.8.8.8] over a maximum of 30 hops:
1 7 ms 6 ms 9 ms 192.168.1.1
2 13 ms 17 ms 19 ms 10.48.64.1
3 28 ms 14 ms 19 ms 172.21.2.208
4 39 ms 49 ms 37 ms 70.169.77.248
5 31 ms 30 ms 29 ms langbprj02-ae2.rd.la.cox.net [68.1.1.19]
6 34 ms 39 ms 30 ms 72.14.215.221
7 36 ms 29 ms 49 ms 209.85.240.225
8 30 ms 31 ms 31 ms google-public-dns-a.google.com [8.8.8.8]

Trace complete.

C:\Users\e>
================================================================================

15 March 2015 16:30

Chris Webb 480-294-1023 just left. He discovered that during the switch splits I was never moved to a switch that was less saturated.
His boss is supposed to call plant maintainence in the morning and move me to a lesser used switch.
Chris is supposed to give me a call after that move is made.

5 June 2015 18:42

Netflix has been buffering for the last week. Webpages take forever to load.
866-206-9832
Account# 157136007

5 June 2015 18:51

Called TS

5 June 2015 19:01

Explained problem again, tech out tomorrow between 13:00 and 15:00
GATEWAY#sh int fastEthernet 0/0
FastEthernet0/0 is up, line protocol is up
Hardware is Gt96k FE, address is 001f.9ef5.fab8 (bia 001f.9ef5.fab8)
Description: OUTSIDE
Internet address is 72.201.197.203/24
MTU 1500 bytes, BW 100000 Kbit/sec, DLY 100 usec,
reliability 250/255, txload 1/255, rxload 7/255
Encapsulation ARPA, loopback not set
Keepalive set (10 sec)
Full-duplex, 100Mb/s, 100BaseTX/FX
ARP type: ARPA, ARP Timeout 04:00:00
Last input 00:00:00, output 00:00:00, output hang never
Last clearing of "show interface" counters never
Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0
Queueing strategy: fifo
Output queue: 0/40 (size/max)
5 minute input rate 2750000 bits/sec, 248 packets/sec
5 minute output rate 110000 bits/sec, 167 packets/sec
75427793 packets input, 2937650349 bytes
Received 16802263 broadcasts (0 IP multicasts)
6918 runts, 0 giants, 17 throttles
3221505 input errors, 3221504 CRC, 0 frame, 0 overrun, 1 ignored
0 watchdog
0 input packets with dribble condition detected
41682245 packets output, 3879329235 bytes, 0 underruns
0 output errors, 0 collisions, 7 interface resets
0 unknown protocol drops
0 babbles, 0 late collision, 0 deferred
0 lost carrier, 0 no carrier
0 output buffer failures, 0 output buffers swapped out




===============================================================



GATEWAY#sh int fastEthernet 0/1GATEWAY#sh int fastEthernet 0/1
FastEthernet0/1 is up, line protocol is up
Hardware is Gt96k FE, address is 001f.9ef5.fab9 (bia 001f.9ef5.fab9)
Description: INSIDE
Internet address is 192.168.1.1/24
MTU 1500 bytes, BW 100000 Kbit/sec, DLY 100 usec,
reliability 255/255, txload 7/255, rxload 1/255
Encapsulation ARPA, loopback not set
Keepalive set (10 sec)
Full-duplex, 100Mb/s, 100BaseTX/FX
ARP type: ARPA, ARP Timeout 04:00:00
Last input 00:00:00, output 00:00:00, output hang never
Last clearing of "show interface" counters never
Input queue: 1/75/0/0 (size/max/drops/flushes); Total output drops: 0
Queueing strategy: fifo
Output queue: 0/40 (size/max)
5 minute input rate 152000 bits/sec, 185 packets/sec
5 minute output rate 2922000 bits/sec, 257 packets/sec
41457715 packets input, 3843751265 bytes
Received 191466 broadcasts (0 IP multicasts)
0 runts, 0 giants, 0 throttles
2455 input errors, 0 CRC, 0 frame, 0 overrun, 2455 ignored
0 watchdog
0 input packets with dribble condition detected
58500684 packets output, 1960611034 bytes, 0 underruns
0 output errors, 0 collisions, 2 interface resets
40465 unknown protocol drops
0 babbles, 0 late collision, 0 deferred
0 lost carrier, 0 no carrier
0 output buffer failures, 0 output buffers swapped out
===============================================================
Account# 157136007

7 June 2015 15:10

Cleared counters on GATEWAY router.
Removed stub switch that COX is blaming for the slowness.



Mike a supervisor with Cox Communications called me he knows about the saturation in the past. He is "seeing saturation now and should not be horrible."

I explained that I do see issues. Mike is saying that my hub is slowing things down. That hub is not in line with the television or computers I am having issues with.
I gave Mike the link to this website with the counters from the router included. I once again explained that Cox is over subscribed.

Mike keeps stating that his "head shelf" is not showing any problems other than instances of "slower speeds" at busier times.
Mike is still stating that it is in my equipment. I have changed the network lineup to CABLE MODEM ==> CISCO 1841 ROUTER ==> CISCO 2950 SWITCH ==> ALL HOSTS
and still see errors coming from Cox. Mike states that there were different speeds from the hub and from the cable modem WHICH IS NOT CORRECT.
I explained that I still see errors at the cable modem and he is still referring to the "head shelf" which is further into Cox's network.

Mike then states that they are working on another upgrade (something I was told every time I call in for problems) 24 channel modems. They are in the process of that (20 days).

I am still living with the end product of an insufficient network connection.

Cox has at different times blamed my wiring, my switch, my router, my cable modem and now a switch that does not connect anything other than my desktop,
not the television or any other computer in my house. To make Cox happy the wiring has been changed and certified, the switch has been replaced with a
commercial grade Cisco 2950, the router replaced with a commercial grade Cisco 1841, I am on my third cable modem the last of which I insisted Cox provide
because I bought the first two at $60 each and there was nothing wrong with them and now I have removed the switch which wasn't involved with the network.

The problem still exists I have to deal with it every day



GATEWAY#sh int fastEthernet 0/0
...............................................................THIS IS THE INTERFACE THAT FACES THE COX NETWORK
FastEthernet0/0 is up, line protocol is up
Hardware is Gt96k FE, address is 001f.9ef5.fab8 (bia 001f.9ef5.fab8)
Description: OUTSIDE
Internet address is 72.201.197.203/24 MTU 1500 bytes, BW 100000 Kbit/sec, DLY 100 usec,
reliability 255/255, txload 1/255, rxload 1/255
Encapsulation ARPA, loopback not set
Keepalive set (10 sec)
Full-duplex, 100Mb/s, 100BaseTX/FX
ARP type: ARPA, ARP Timeout 04:00:00
Last input 00:00:00, output 00:00:01, output hang never
Last clearing of "show interface" counters 1d00h
Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0
Queueing strategy: fifo
Output queue: 0/40 (size/max)
5 minute input rate 73000 bits/sec, 13 packets/sec
5 minute output rate 6000 bits/sec, 5 packets/sec
6008297 packets input, 2315623609 bytes
Received 1299878 broadcasts (0 IP multicasts)
301 runts, 0 giants, 0 throttles............................................................... Runts are caused by collisions on a network, Collisions are caused from too much traffic on a collission domain.
160231 input errors, 160231 CRC, 0 frame, 0 overrun, 0 ignored
0 watchdog
0 input packets with dribble condition detected
3304944 packets output, 288620108 bytes, 0 underruns
0 output errors, 0 collisions, 0 interface resets
0 unknown protocol drops
0 babbles, 0 late collision, 0 deferred
0 lost carrier, 0 no carrier
0 output buffer failures, 0 output buffers swapped out



======================================================================


GATEWAY#sh int fastEthernet 0/1
FastEthernet0/1 is up, line protocol is up
Hardware is Gt96k FE, address is 001f.9ef5.fab9 (bia 001f.9ef5.fab9)
Description: INSIDE
...............................................................THIS IS THE INTERFACE THAT FACES MY NETWORK
Internet address is 192.168.1.1/24
MTU 1500 bytes, BW 100000 Kbit/sec, DLY 100 usec,
reliability 255/255, txload 1/255, rxload 1/255
Encapsulation ARPA, loopback not set
Keepalive set (10 sec)
Full-duplex, 100Mb/s, 100BaseTX/FX
ARP type: ARPA, ARP Timeout 04:00:00
Last input 00:00:00, output 00:00:00, output hang never
Last clearing of "show interface" counters 1d00h
Input queue: 1/75/0/0 (size/max/drops/flushes); Total output drops: 0
Queueing strategy: fifo
Output queue: 0/40 (size/max)
5 minute input rate 6000 bits/sec, 5 packets/sec
5 minute output rate 64000 bits/sec, 3 packets/sec
3295211 packets input, 286722030 bytes
Received 25542 broadcasts (0 IP multicasts)
0 runts, 0 giants, 0 throttles
0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
0 watchdog
0 input packets with dribble condition detected
4697072 packets output, 2232560582 bytes, 0 underruns
0 output errors, 0 collisions, 0 interface resets
3081 unknown protocol drops
0 babbles, 0 late collision, 0 deferred
0 lost carrier, 0 no carrier
0 output buffer failures, 0 output buffers swapped out
GATEWAY#







9 June 2015 10:10

FastEthernet0/0 is up, line protocol is up
Hardware is Gt96k FE, address is 001f.9ef5.fab8 (bia 001f.9ef5.fab8)
Description: OUTSIDE
Internet address is 72.201.197.203/24
MTU 1500 bytes, BW 100000 Kbit/sec, DLY 100 usec,
reliability 253/255, txload 1/255, rxload 1/255
Encapsulation ARPA, loopback not set
Keepalive set (10 sec)
Full-duplex, 100Mb/s, 100BaseTX/FX
ARP type: ARPA, ARP Timeout 04:00:00
Last input 00:00:00, output 00:00:00, output hang never
Last clearing of "show interface" counters 1d18h
Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0
Queueing strategy: fifo
Output queue: 0/40 (size/max)
5 minute input rate 205000 bits/sec, 32 packets/sec
5 minute output rate 13000 bits/sec, 15 packets/sec
8372604 packets input, 4114748761 bytes
Received 2301990 broadcasts (0 IP multicasts)
401 runts, 0 giants, 0 throttles
199826 input errors, 199826 CRC, 0 frame, 0 overrun, 0 ignored
0 watchdog
0 input packets with dribble condition detected
4333268 packets output, 440689473 bytes, 0 underruns
0 output errors, 0 collisions, 0 interface resets
0 unknown protocol drops
0 babbles, 0 late collision, 0 deferred
0 lost carrier, 0 no carrier
0 output buffer failures, 0 output buffers swapped out








9 June 2015 10:18

Calling 623-594-1031 Executive Office

9 June 2015 11:50

... all represenitives are currently assisting other callers, please continue to hold ...
THREE HOURS AND TWENTY-NINE MINUTES?
Cox Executive office wait time
Tried calling 404-843-5000 in Atlanta they are closed.

9 June 2015 14:06

Trying ...866-206-9832

9 June 2015 14:27


The rep wants to send out another tech. Soonest avaiable is Wednesday between 3 and 5.


10 August 2015 14:27


No signal from switch to my router, went through the whole disconnect everything for 20 seconds then (cold)transferred to support, had to give all information again along with problem info.
Tech wont give me a ticket number, tells me that there is an "outage", cant tell me what the outage is or for how long.
Resigned to the fact that COX sucks, they don't care that they suck, they don't care if you think that they suck.
Cant wait for the inevitable follow up call and pitch to buy Cox Gigablast, when they do manage to keep the data link up they cant make it to 10MB let alone GB speed.

13 November 2015 11:40


Internet for last two days has been very slow, finally decided to reboot modem to see if that makes a difference. No difference, had to reload modem twice. These are the stats from the router...


GigabitEthernet0/0 is up, line protocol is up
Hardware is MV96340 Ethernet, address is 000f.352f.ef31 (bia 000f.352f.ef31)
Description: CONNECTION_TO_COX_MODEM
Internet address is 72.208.209.105/24
MTU 1500 bytes, BW 1000000 Kbit/sec, DLY 10 usec,
reliability 255/255, txload 1/255, rxload 1/255
Encapsulation ARPA, loopback not set
Keepalive set (10 sec)
Full Duplex, 1Gbps, media type is T
output flow-control is XON, input flow-control is XON
ARP type: ARPA, ARP Timeout 04:00:00
Last input 00:00:00, output 00:00:00, output hang never
Last clearing of "show interface" counters never
Input queue: 0/75/53/0 (size/max/drops/flushes); Total output drops: 0
Queueing strategy: fifo
Output queue: 0/40 (size/max)
5 minute input rate 53000 bits/sec, 23 packets/sec
5 minute output rate 4000 bits/sec, 6 packets/sec
    17501 packets input, 4213190 bytes, 0 no buffer
    Received 12791 broadcasts (0 IP multicasts)
    0 runts, 0 giants, 2 throttles
    77 input errors, 0 CRC, 0 frame, 0 overrun, 77 ignored
    0 watchdog, 0 multicast, 0 pause input
    4022 packets output, 750237 bytes, 0 underruns
    0 output errors, 0 collisions, 1 interface resets
    0 unknown protocol drops
    0 babbles, 0 late collision, 0 deferred
    6 lost carrier, 0 no carrier, 1 pause output
    0 output buffer failures, 0 output buffers swapped out
GATEWAY#

20 November 2015 13:35


Lots of lag across every website. Verizon messenger takes 15 seconds to send a message.
Got kicked off of Youtube twice last night.

21 November 2015 22:00


Slow speeds again cant watch a BBC news video without it buffering every few seconds.

22 November 2015 18:38


30 seconds each to load webpages.

25 November 2015 22:00


Complete disconnection from the internet several times tonight.

Errors on the modem



GATEWAY#sh int g0/0
GigabitEthernet0/0 is up, line protocol is up
Hardware is MV96340 Ethernet, address is 000f.352f.ef31 (bia 000f.352f.ef31)
Description: CONNECTION_TO_COX_MODEM
Internet address is 72.208.209.105/24
MTU 1500 bytes, BW 1000000 Kbit/sec, DLY 10 usec,
reliability 255/255, txload 1/255, rxload 1/255
Encapsulation ARPA, loopback not set
Keepalive set (10 sec)
Full Duplex, 1Gbps, media type is T
output flow-control is XON, input flow-control is XON
ARP type: ARPA, ARP Timeout 04:00:00
Last input 00:00:00, output 00:00:03, output hang never
Last clearing of "show interface" counters never
Input queue: 0/75/53/0 (size/max/drops/flushes); Total output drops: 0
Queueing strategy: fifo
Output queue: 0/40 (size/max)
5 minute input rate 137000 bits/sec, 22 packets/sec
5 minute output rate 0 bits/sec, 0 packets/sec
    66673838 packets input, 3983346927 bytes, 0 no buffer
    Received 24428994 broadcasts (0 IP multicasts)
    0 runts, 0 giants, 2 throttles
    77 input errors, 0 CRC, 0 frame, 0 overrun, 77 ignored
    0 watchdog, 0 multicast, 0 pause input
    20474578 packets output, 1878064668 bytes, 0 underruns
    0 output errors, 0 collisions, 1 interface resets
    0 unknown protocol drops
    0 babbles, 0 late collision, 0 deferred
    6 lost carrier, 0 no carrier, 1 pause output
    0 output buffer failures, 0 output buffers swapped out

Cleared counters at 22:12 Nov 25 There are 0 errors on G0/1

3 December 2015 19:09


Netflix is buffering and streaming at a lousy resolution.
Speed test 16.53 Mbps

3 December 2015 20:36


Just lost Netflix





4 December 2015 11:42


Set up another home visit.
Explained to the representative that I wanted a COX tech not a contractor.

4 December 2015 14:16


Joey was just here he checked signals and packet loss from the pedestal and from
inside the house. No packet loss (if all I wanted was reliable packets I wouldn't
be complaining). I showed Joey the 16 lost carriers, up 10 since November 25th,
he didn't comment on that. He promised that he would talk to his boss Steve and have him call me.


5 December 2015 16:08


Filed a complaint https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=38824

23 January 2016 10:54


Got a bill for $109.99 from Cox cable with a charge for $75 for a service fee on a visit on December 4th when Joey was here.
I showed Joey the 16 lost carriers, up 10 since November 25th,he didn't comment on that. He promised that he would talk to
his boss Steve and have him call me.

So in the mean time I get the bill for something “in my house”. How are lost carrier signals on the untrusted interface of my router,
my fault? This shows a disconnection from Cox. These people need some basic training.

I called Cox at 623-594-1000 at 10:54 Jan 23rd and talked to Adam 8016494. He said that I am being charged for
“service appointment” I told him that it didn’t fix anything and there was no problem in the house.

I am fairly convinced that this is in retaliation for filing complaints with the BBB, FCC and the attorney general’s office.

Adam said that he was going to look at his notes, which Cox is terrible at keeping, so I directed him to http://www.webstafford.com/cox where I keep my notes.

I offered the complaint numbers for the filed complaints, Adam said that he wouldn’t need that.

Adam now is saying that being that the problem was external he was able to waive the $75.
How did that happen. He also said that my current balance is $0 and I would be getting a bill in February 2nd for $34.99

28 March 2016 20:37


20:15 I really hate COX, along with the intermittent problems I have had since January, I am now completely offline. I talked to someone at COX Technical support. How do these people get their jobs? My wife even laughed when I excused myself and hung up. I repeated myself several times, she kept asking the same questions. She became fixated on my wireless connection. I had to tell her 3 times that the problem is not getting to my wireless device. I don't have a connection from the modem. I do have interface resets and carrier failures and COX says that there are no problems with the modem. I really wish Google would hurry up.

28 March 2016 21:10


With no change to the lineup, amazingly the connection is back up, I wonder (not really) how that happened.

22 May 2016 21:10


Conjestion issues 22 May 2016


23 May 2016 13:28


Comment placed on Cox's Facebook page quickly removed, no call, no response on facebook.

23 May 2016 13:28


Got this message "Cox Communications Hi Charles, your post has been hidden due to a link being included in your post. We're unable to view the video as it is set to private only. We'd really like to address the concerns outlined in your post. Please private message us with your full name and address so we can look into this. Thank you, Nichole"



The video is neither set for private or unviewable.
Left this message at 13:40 Maria I dont know what you guys are getting at but neither of them are set for private according to Nichole. I have already given you the links. What are you people up to? It almost seems like you just want me to let this die. I wont. You can view the videos here https://www.youtube.com/edit?o=U&video_id=4MZBbIE-UVw and here https://www.youtube.com/edit?o=U&video_id=7asDz3inSIg They are also referenced on the website I keep sending you www.webstafford.com/cox at the bottom. Call me.

24 May 2016 19:51


Conjestion issues 24 May 2016


24 May 2016 21:13


Cox facing interface as of tonight. Notice errors from the COX side of the network.

GATEWAY#sh int g0/0
GigabitEthernet0/0 is up, line protocol is up
Hardware is MV96340 Ethernet, address is 000f.352f.ef31 (bia 000f.352f.ef31)
Description: CONNECTION_TO_COX_MODEM
Internet address is 72.208.209.222/24
MTU 1500 bytes, BW 1000000 Kbit/sec, DLY 10 usec,
reliability 255/255, txload 1/255, rxload 1/255
Encapsulation ARPA, loopback not set
Keepalive set (10 sec)
Full Duplex, 1Gbps, media type is T
output flow-control is XON, input flow-control is XON
ARP type: ARPA, ARP Timeout 04:00:00
Last input 00:00:00, output 00:00:00, output hang never
Last clearing of "show interface" counters never
Input queue: 0/75/53/0 (size/max/drops/flushes); Total output drops: 0
Queueing strategy: fifo
Output queue: 0/40 (size/max)
5 minute input rate 1821000 bits/sec, 166 packets/sec
5 minute output rate 44000 bits/sec, 53 packets/sec
107590778 packets input, 2665677877 bytes, 0 no buffer
Received 22414200 broadcasts (0 IP multicasts)
0 runts, 0 giants, 2 throttles
63 input errors, 1 CRC, 0 frame, 0 overrun, 62 ignored
0 watchdog, 0 multicast, 0 pause input
30061740 packets output, 2090831913 bytes, 0 underruns
0 output errors, 0 collisions, 1 interface resets
0 unknown protocol drops
0 babbles, 0 late collision, 0 deferred
29 lost carrier, 0 no carrier, 1 pause output
0 output buffer failures, 0 output buffers swapped out
LOST CARRIER - The lost carrier counter increases each time a carrier sense loss occurs. This happens when the hardware is transmitting a frame onto the wire and does not see its own carrier wave on the Ethernet. The absence of the carrier signal increments the no carrier counter.
INPUT ERRORS - Includes runts, giants, no buffer, CRC, frame, overrun, and ignored counts. Other input-related errors can also cause the input error count to be increased, and some datagrams may have more than one error; therefore, this sum may not balance with the sum of enumerated input error counts.



24 May 2016 21:34


Fast shows 17 Mbps
Speed test shows 24.63Mbps
So either Cox is congested or is throttling my connection.

25 May 2016 20:51


Tonights fun included spending six minutes waiting for a video to load
watching the video stop and buffer
and then again.


25 May 2016 15:06


Can't get on the internet

, I can ping google. I am now using my Cell Phone for internet access.

High Latency

Latency Time

28 May 2016 14:28




I am now using my cell phone for internet access. These were the stats ending from last night. GigabitEthernet0/0 is up, line protocol is up
Hardware is MV96340 Ethernet, address is 000f.352f.ef31 (bia 000f.352f.ef31)
Description: CONNECTION_TO_COX_MODEM
Internet address is 72.208.209.222/24
MTU 1500 bytes, BW 1000000 Kbit/sec, DLY 10 usec,
reliability 255/255, txload 1/255, rxload 1/255
Encapsulation ARPA, loopback not set
Keepalive set (10 sec)
Full Duplex, 1Gbps, media type is T
output flow-control is XON, input flow-control is XON
ARP type: ARPA, ARP Timeout 04:00:00
Last input 00:00:00, output 00:00:00, output hang never
Last clearing of "show interface" counters never
Input queue: 1/75/64/0 (size/max/drops/flushes); Total output drops: 0
Queueing strategy: fifo
Output queue: 0/40 (size/max)
5 minute input rate 1748000 bits/sec, 180 packets/sec
5 minute output rate 31000 bits/sec, 46 packets/sec
8549956 packets input, 481843398 bytes, 0 no buffer
Received 2348016 broadcasts (0 IP multicasts)
0 runts, 0 giants, 3 throttles
388 input errors, 0 CRC, 0 frame, 0 overrun, 388 ignored
0 watchdog, 0 multicast, 0 pause input
1472615 packets output, 161972448 bytes, 0 underruns
0 output errors, 0 collisions, 0 interface resets
0 unknown protocol drops
0 babbles, 0 late collision, 0 deferred
0 lost carrier, 0 no carrier, 1 pause output
0 output buffer failures, 0 output buffers swapped out


Cleared counters on Gateway Router.

2 July 2016 22:43


Completely disgusted with Cox, almost 11pm youtube frozen, again.

2 July 2016 10:38


All online media, buffering again.

GigabitEthernet0/0 is up, line protocol is up
Hardware is MV96340 Ethernet, address is 000f.352f.ef31 (bia 000f.352f.ef31)
Description: CONNECTION_TO_COX_MODEM
Internet address is 72.208.209.222/24
MTU 1500 bytes, BW 1000000 Kbit/sec, DLY 10 usec,
reliability 255/255, txload 1/255, rxload 1/255
Encapsulation ARPA, loopback not set
Keepalive set (10 sec)
Full Duplex, 1Gbps, media type is T
output flow-control is XON, input flow-control is XON
ARP type: ARPA, ARP Timeout 04:00:00
Last input 00:00:00, output 00:00:00, output hang never
Last clearing of "show interface" counters never
Input queue: 0/75/53/0 (size/max/drops/flushes); Total output drops: 0
Queueing strategy: fifo
Output queue: 0/40 (size/max)
5 minute input rate 191000 bits/sec, 23 packets/sec
5 minute output rate 6000 bits/sec, 4 packets/sec
37154583 packets input, 83289137 bytes, 0 no buffer
Received 4264688 broadcasts (0 IP multicasts)
5 runts, 0 giants, 2 throttles
286 input errors, 77 CRC, 0 frame, 0 overrun, 204 ignored
0 watchdog, 0 multicast, 0 pause input
6509916 packets output, 994271793 bytes, 0 underruns
0 output errors, 0 collisions, 2 interface resets
0 unknown protocol drops
0 babbles, 0 late collision, 0 deferred
32 lost carrier, 0 no carrier, 1 pause output
0 output buffer failures, 0 output buffers swapped out



16 July 2016 10:38AM


Juan and another tech show up and don't blame my or their network. Technician "promises" to get his manager involved. Somehow based on past experience, I don't believe him.

23 July 2016 05:40


Speeds so low RT is buffering.

6 December 2016 16:31


Speeds still slow now my wife tells me the bill went up months ago.
Called billing the lady cant seem to get past the fact that I paid $79 for the last few months, so that is what the bill is.
She cannot do anything for me other than take $5 off the bill, which is not acceptable considering that the speeds have actually gotten worse.
Called and LM with Catherine Nofflett. 623-328-4843

2 February 2017 20:31


Speed test result 1
Speed test result 2
Speed of me.

Down Detector

Netflix speed test.

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